Return policy

The EU and the Nordic countries

All goods have a 14 day return right within the EU and for Nordic countries that are not EU members. Returning the artwork is cost free in the Nordic countries. Buyers outside the EU are responsible for the delivery costs, but 120 euro at the most. Taiko is responsible for the delivery fee if the package is damaged. If you want to return a product or products, please contact Taiko, info@taiko.fi.

The money will be refunded within 14 days after the product has been returned to the sender. The money will be refunded according to the payment method used for the order or the returned goods. If the product that is returned has been used against the duty to exercise proper care, Taiko has the right to deduct the decrease in value partially or fully including the delivery fee for returning the goods.

Since the goods shipped are unique, the importance of careful packaging is particularly important. The artwork has to be intact and packed in its original or corresponding package. The rule of thumb is that the package must be soft on the inside and hard on the outside.

Please bear in mind that refunding is applicable only for intact goods (unless they have already been destroyed when delivered) without any signs of use. The goods shall be packed preferably using original materials and they have to be packed following these guidelines:

- Ensure that the package is intact.
- There should be no empty space in the package.
- Use foam plastic, styrofoam or bubble wrap as soft packaging material.
- Place cardboard or other hard material between flat and fragile items, so that the outside of the package is hard. Tha package must be able to tolerate blows and stacking.
- You will get an address label from Taiko. Affix it to the largest even and visible surface of the package so that the bar code is mechanically readable. The address label must not be folded over the edge of the package or placed where the package is sealed.

Before delivery, the buyer must provide Taiko with pictures of the product and the package by email to determine the condition of the product and to guarantee the durability of the package.

Agree with Taiko on the day for fetching the package. If the product has been damaged during the transport due to the packaging instructions not being followed, Taiko has the right to deduct the costs for repairing the product partially or fully from the sum to be refunded.

Countries outside of the EU

All goods have a 7 day return right outside of the EU. See the section above regarding the Nordic countries. The delivery costs for returning a product that has been damaged during delivery are covered by Taiko. In all other cases the buyer is responsible for the delivery costs. If you want to return a product or products, please contact Taiko, info@taiko.fi.

The money will be refunded within 14 days after the product has been returned to the sender. The money will be refunded according to the payment method used for the order or the returned goods. If the product that is returned has been used against the duty to exercise proper care, Taiko has the right to deduct the decrease in value partially or fully including the delivery fee for returning the goods.

Since the goods shipped are unique, the importance of careful packaging is particularly important. The artwork has to be intact and packed in its original or corresponding package. The rule of thumb is that the package must be soft on the inside and hard on the outside.

Please bear in mind that refunding is applicable only for intact goods (unless they have already been destroyed when delivered) without any signs of use. The goods shall be packed preferably using original materials and they have to be packed following these guidelines:

- Ensure that the package is intact.
- There should be no empty space in the package.
- Use foam plastic, styrofoam or bubble wrap as soft packaging material.
- Place cardboard or other hard material between flat and fragile items, so that the outside of the package is hard. Tha package must be able to tolerate blows and stacking.
- You will get an address label from Taiko. Affix it to the largest even and visible surface of the package so that the bar code is mechanically readable. The address label must not be folded over the edge of the package or placed where the package is sealed.

Before delivery, the buyer must provide Taiko with pictures of the product and the package by email to determine the condition of the product and to guarantee the durability of the package.

Agree with Taiko on the day for fetching the package. If the product has been damaged during the transport due to the packaging instructions not being followed, Taiko has the right to deduct the costs for repairing the product partially or fully from the sum to be refunded.